Before you use our new web check-in facility, please read the following conditions
and indicate your agreement.
Who Can Use Web Check-In?
Web check-in is available to all Lion passengers unless indicated otherwise (see
below) who have access to a printer from their internet connection.
Who Cannot Use Web Check-In?
Passengers with the following special requirements can NOT use web check-in and
should go directly to a Lion check-in counter upon arrival at their departure airport
- Infants and unaccompanied minors
- Elderly/ Infirm or passengers requiring a wheelchair
- Those with sensory impairments, travelling with carers or medical conditions that
require pre-notification to Lion Air before travel is undertaken
- Those travelling with guide dogs/ assistance dogs
- Those wishing to transport firearms
- Prisoners/ Detainees travelling with escorts
If you are in any doubt about whether you or one of your party are eligible to web
check-in service, please contact Lion Air Customer Service Centre for assistance
(Tel: 0804-1-778899 or 021 6379 8000)
When To Check In?
Web check-in opens 24 hours before the scheduled time of departure.
Web check-in closes 4 hours prior to the flight departure time.
PLEASE NOTE: Web check-in passengers should allow sufficient time to drop off check-in
baggage (if required) and pass through security screening. Failure to be present
at the boarding gate 30 minutes before scheduled time of departure may result in
offloading of passenger and baggage as well as forfeiture of fare.
If you are checking in baggage
PLEASE NOTE: You can use the web check-in service if you have baggage for the hold
of the aircraft, BUT upon arrival at your departure airport you must still go to
the Lion check-in Counter to check in your baggage.
Please have your boarding pass and photo ID ready to present at the counter. Flight
closure occurs 30 minutes prior to departure so please ensure you allow adequate
time to drop off checked-in baggage
Hand/ Cabin Baggage Allowance
One briefcase or one small bag, each not exceeding: depth 23cm (9in), height 34cm
(13in), length 48cm,(19in)
IMPORTANT NOTICE: Web-checked passengers with baggage exceeding cabin limits will
have their baggage offloaded. Baggage will only be uplifted on the next available
flight and it would be the passenger’s responsibility to collect these bags from
the airport when they arrive. Excess baggage fees will also be charged if the checked
baggage exceeds 20kg.
DANGEROUS GOODS NOT TO BE TAKEN ON BOARD WHETHER AS CHECKED BAGGAGE OR CABIN BAGGAGE
For safety reasons, the following types of restricted articles are examples of articles
which must not be carried in your baggage or on your person. If you have any doubt
about what you may carry please request more information from Lion Air before you
- Compressed gases e.g. refrigerants, flammable and poisonous gases such as butane
and aqualung cylinders.
- Corrosives e.g. acids, alkalines, mercury and wet cell batteries.
- Explosives munitions, fireworks and flares.
- Flammable liquids and solids e.g. lighter or heating fuel, MATCHES, paints and articles
- Infectious substances e.g. live virus substances.
- Radioactive materials and all poisons e.g. insecticides and weed killers.
For more information click
NON-PERMITTED OBJECTS IN HAND/ CABIN BAGGAGE
The passenger is not permitted to carry in his/her cabin baggage or on his/her person
sharp objects such as nail files, scissors, letter openers, pocket knives, etc.
Such items must be placed in checked baggage only.
CHANGES TO FLIGHT AFTER WEB CHECK IN
Once you have checked in on the web, you can only make changes to your flight through
our Customer Service Centre (Tel: 0804-1-778899 or 021 6379 8000). Please note that applicable fare
upgrade / admin fees may apply for changes made.